All Sales are final. Products purchased at SupplyTiger.com are backed by the product's manufacturer's warranty first and foremost. A product that is deemed defective by either the manufacturer or SupplyTiger.com will be eligible for repair or replacement at our sole discretion. Software and consumables such as DVD blank media, staples, pens, etc. are not returnable. SupplyTiger.com will assist the customers whenever possible in order to reach a level of satisfaction with the manufacturer’s policies. Please see the important exceptions, policies and procedures outlined below.
A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting SupplyTiger.com to obtain proper return instructions will be assessed a 20% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
An unauthorized return is defined as any package returned to SupplyTiger.com without a return authorization number on the shipping label. SupplyTiger.com reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order. In the event, SupplyTiger.com accepts the unauthorized return, SupplyTiger.com will impose up to a 20% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.
Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. SupplyTiger.com, at it's sole discretion, will either ship a replacement or issue a full refund when, and if, the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder
Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. In some cases, a product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 20% and all non-product-related fees (shipping) are not refundable.
Special Return Policy for Reconditioned Products
Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. SupplyTiger.com cannot guarantee that these products come with all original accessories and software.
Special TV Returns Policy
Due to manufacturers' policies, SupplyTiger.com cannot accept returns on this item for any reason. The manufacturer will handle all exchanges and replacements. Please contact the manufacturer directly and they will assist you with repair or replacements. NO REFUNDS ARE AVAILABLE FOR THIS PRODUCT UNDER ANY CIRCUMSTANCES. THIS PRODUCT CAN ONLY BE RETURNED FOR REPAIR OR EXCHANGE.
(Please Read Carefully Before Accepting Any TV Delivery)
Upon receipt of all LCD or plasma displays (23" or greater), please be advised that the following responsibilities are assumed by the customer at the point of delivery: You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order. Do not sign the shipper's release form unless you have physically inspected the TV for damage. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you understand that you cannot return the TV. If after delivery your TV does not operate correctly, contact the manufacturer directly to obtain warranty repair or replacement information. Manufacturer contact information is available in the owners guide.
SupplyTiger.com does not offer a money-back guarantee on any product.
Please email firstname.lastname@example.org to obtain a Return Material Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. RMA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem.
Your RMA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RMA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.
We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.
The Customer is responsible for shipping charges on all returned items.
SupplyTiger.com strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.
IMPORTANT EXCEPTIONS TO RETURN POLICY
Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call these manufacturers directly for details on their specific return policies. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information, please allow us to help you with these manufacturers, or you may call the manufacturer directly. We have included the relevant phone numbers for your use.
Should your item require warranty service or if it is missing parts, please contact the warranty service provider listed in the Warranty section of the product description.
Credits for Return Merchandise
Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.